Frequently Asked Questions (FAQs)

FAQ — Real Answers for Real Skin

Quick, honest answers about our formulas, how to use them, shipping & returns, and ingredient choices. If you don’t see your question here, reach us anytime at naturestallowtouch@gmail.com.

Products

What makes each product different?

Nature’s LUXE Tallow Face Cream — what’s the “Tri-Bright Stack™”?

Our flagship 4oz cream pairs a Tallow-Lipid Complex™ (tallow + squalane + shea) with a Tri-Bright Stack™: Niacinamide, Sodium Ascorbyl Phosphate (Vitamin C), and Kojic Dipalmitate—designed for a smoother-looking, more even-toned finish with a makeup-friendly, silicone-free glide.

Finish Satin / cashmere-glide (no pilling)
Aroma Signature Whisper (subtle EO blend)
“Free from” Parabens, mineral oil, silicones, synthetic fragrance
Lip Brightening Tallow Balm — does it use dyes?

No FD&C dyes. The sheer blush comes from iron oxides. The balm is anhydrous (no water) with tallow + beeswax for cushion and kojic dipalmitate to support a more even-looking tone over time. Zero menthol/plumper sting.

Rescue & Restore Hair Loss Tallow Balm — does it regrow hair?

It’s a cosmetic leave-in balm (not a drug). Built with Saw Palmetto, Rosemary, Cedarwood and Caffeine to support the appearance of density while conditioning with tallow, shea, mango, batana, castor & jojoba. Non-sticky, silicone-free finish.

SoftTouch Shave Tallow Cream — brush-whippable?

Yes. Stearic + castor create dense cushion for blade glide; tallow + shea + mango restore moisture; aloe + panthenol + frankincense calm post-shave feel. Silicone- and sulfate-free.

Nature’s Essence Hair Repair Mask — fragrance-free?

Correct. Fragrance-free (no essential oils). Uses BTMS-50 + Panthenol for slip, a gloss-rinse blend (squalane/babassu/jojoba), and a cuticle-calm target pH ~4.8. Only ~1% tallow for feather-light softness.

Mother’s Recovery Body Cream — pregnancy notes?

Waterless, hand-whipped balm built on tallow + shea + mango with baobab, meadowfoam, rosehip, squalane and a whisper of lavender/frankincense. Appearance-based claims only. If pregnant or nursing, review ingredients with your provider.

Mineral Sun Shield Cream — is it a sunscreen?

No. It’s a cosmetic mineral barrier cream using non-nano zinc oxide with no SPF rating. Designed for low-cast wear and a soft-matte finish; fragrance-free. Follow sun-smart practices for extended exposure.

Ingredients

Ingredient choices & safety

Where do you source your tallow & key oils?

We use 100% grass-fed/finished beef tallow and prioritize cold-pressed, ethically sourced botanicals (e.g., marula, rosehip, sea buckthorn, jojoba, meadowfoam). Micro-batch production = fresher jars.

Do you use preservatives?

Only where water is present. Water-based formulas (like the Luxe Face Cream and Essence Hair Mask) are preserved with Geogard® 221 (Benzyl Alcohol & Dehydroacetic Acid) and supported with chelation (Sodium Gluconate) for stability.

Fragrance & essential oils?
  • Luxe Face Cream: “Signature Whisper” essential-oil note.
  • Lip Brightening Balm: trace sweet orange (EO) + mineral tint.
  • Essence Hair Repair Mask: fragrance-free (no EOs).
  • Mineral Sun Shield: fragrance-free.

Sensitive? Always patch test first.

Cruelty-free?

Yes—no animal testing. Some formulas include animal-derived ingredients (tallow; some include beeswax), noted on each product page.

How to Use

Application tips & tools

How do I apply the Luxe Face Cream for best results?
  1. Warm a pea-size between fingertips.
  2. Press into slightly damp skin—don’t rub hard.
  3. Seal with Mineral Sun Shield by day; use a touch more at night if needed.
What is the Luxe Cool-Press Wand™ and how do I use it?

We include a complimentary metal-tip wand with the Luxe Face Cream. Dot the cream, then use the cool tip to press (not rub), especially under eyes, for an even, calm set before makeup.

Patch test instructions

Apply a small amount to inner wrist/arm and wait 24 hours. If redness/irritation occurs, discontinue. Full guide here: Patch Test.

Shipping

Orders & delivery

What are your shipping options & timelines?

Orders usually process within 1–3 business days. Standard: ~3–7 business days; Expedited: ~1–3 business days (rates shown at checkout). U.S. only at this time.

How do I track my order?

You’ll receive a tracking email when your order ships.

Returns

Returns & damaged items

What’s your return policy?

All sales are final. Due to the nature of our products, we can’t accept returns or exchanges.

What if my order arrives damaged or defective?

Contact us within 7 days of delivery at naturestallowtouch@gmail.com with photos, and we’ll make it right (replacement or store credit, as appropriate).

Contact

Still need help?

Email naturestallowtouch@gmail.com or WhatsApp (text only). We aim to reply within 24–48 hours.